Refund policy
We want you to be satisfied with your purchase from Crossroads Print Co. Eligible products may be returned within 30 days of delivery.
Return Eligibility
To be eligible for a return, the item must be in the same condition in which it was received, unused, and in its original packaging when applicable. Proof of purchase or your order number may also be required.
To request a return, contact us at support@crossroadsprintco.com before sending your item back.
Approved returns should be sent to:
4801 W 149th Street
Leawood, KS 66224
Items returned without prior authorization may not be accepted.
Return Shipping
Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.
If the return is due to an error by Crossroads Print Co., we will provide return shipping instructions or a prepaid return label.
Original shipping charges are non-refundable, except when the return is the result of an error by Crossroads Print Co.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us as soon as possible at support@crossroadsprintco.com.
Please include your order number and, when possible, photographs showing the issue so we can evaluate the problem and make it right.
Custom and Special-Order Products
Custom 3D-printed products, personalized products, and other items manufactured specifically for a customer's request are generally not eligible for return or exchange.
However, if a custom product arrives damaged, defective, materially different from the approved specifications, or you receive the wrong item, please contact us so we can evaluate the issue and work toward an appropriate resolution.
Exchanges
If you need a different eligible item, contact us at support@crossroadsprintco.com.
In most cases, the fastest way to receive a replacement is to return the original item after your return is approved and place a new order for the desired item.
Refunds
Once we receive and inspect your approved return, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for your bank or credit card company to process and post the refund after it has been issued.
If more than 15 business days have passed since we approved your refund, please contact us at support@crossroadsprintco.com.
Questions About Returns
If you have questions about a return, exchange, or whether a product is eligible for return, please contact us at: